Privacy and cookie policy

Circuitra Limited
Address: 22 Evesham Avenue, Penwortham, Preston, PR1 9NU
Contact Email: info@circuitra.click
Company Registration Number: 15809822 (Registered in England & Wales)
Last Updated: August 25, 2025

This Privacy and Cookie Policy explains how Circuitra Limited (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or use our services, including stairlift and home lift supply and installation, solar energy solutions, home adaptations, home emergency alarm systems, and domestic and industrial electrical engineering. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

Contact Details: Name, email address, phone number, and postal address when you contact us, request a quote, or engage our services.
Service-Related Information: Details about your property or requirements (e.g., staircase measurements, accessibility needs, or energy usage) to provide tailored solutions.
Payment Information: Billing details, such as bank or card information, processed securely for transactions.
Emergency Contact Information: For home SOS systems, details of loved ones or caregivers you designate for alerts.

1.2 Automatically Collected Information

Website Usage Data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
Analytics Data: Aggregated data on how users interact with our website to improve functionality and user experience.

1.3 Information from Third Parties

We may receive information from third-party partners (e.g., referral services or contractors) if you have consented to them sharing your data with us.

2. How We Use Your Information

We use your information to:

Provide and manage our services, including stairlift and home lift installations, solar panel setups, home adaptations, electrical engineering projects, and home SOS systems.
Process payments and communicate with you about your inquiries or bookings.
Send alerts via home SOS systems to designated contacts in case of emergencies.
Improve our website and services through analytics and user feedback.
Comply with legal obligations, such as record-keeping for tax purposes.
Send you marketing communications (e.g., newsletters or promotions) if you have opted in. You can unsubscribe at any time.

3. Legal Basis for Processing

We process your personal information based on:

Contract: To fulfill our contractual obligations when providing services (e.g., installing a stairlift or solar panels).
Consent: For marketing communications or certain cookie usage, where you have given explicit consent.
Legitimate Interests: For website analytics, improving services, or fraud prevention, where our interests do not override your rights.
Legal Obligation: To comply with UK laws, such as tax or safety regulations.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us enhance your experience and improve our services.

4.2 Types of Cookies We Use

Essential Cookies: Necessary for the website to function, such as remembering your session or form inputs.
Analytics Cookies: Track website usage (e.g., Google Analytics) to understand user behavior and improve our site.
Marketing Cookies: Used to deliver relevant advertisements, only if you consent.

4.3 Managing Cookies

You can control cookies via your browser settings or our website’s cookie consent tool. Disabling cookies may limit some website functionality. For more information, visit www.allaboutcookies.org.

5. Sharing Your Information

We may share your information with:

Service Providers: Trusted third parties (e.g., payment processors, installation contractors, or IT providers) who assist in delivering our services, bound by strict confidentiality agreements.
Emergency Contacts: For home SOS systems, we share alerts with your designated contacts or caregivers as instructed.
Legal Authorities: If required by law, such as for tax compliance or in response to a court order.
Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary:

Service-Related Data: Kept for the duration of our contract and up to 7 years to comply with tax and legal requirements.
Marketing Data: Kept until you unsubscribe or request deletion.
Website Usage Data: Anonymized analytics data may be retained indefinitely, but personal identifiers are deleted after 26 months.

7. Data Security

We implement robust security measures, including encryption, secure servers, and access controls, to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under the UK GDPR, you have the right to:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data, subject to legal obligations.
Restriction: Limit how we process your data in certain circumstances.
Objection: Object to processing based on legitimate interests, including marketing.
Data Portability: Receive your data in a structured, machine-readable format.
Withdraw Consent: Revoke consent for marketing or cookies at any time.

To exercise these rights, contact us at info@circuitra.click. We will respond within one month, as required by law.

9. International Data Transfers

If we transfer your data outside the UK (e.g., to cloud providers), we ensure appropriate safeguards, such as UK adequacy regulations or Standard Contractual Clauses, to maintain data protection standards.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and you should review their policies before providing personal information.

11. Changes to This Policy

We may update this policy to reflect changes in our services or legal requirements. Any updates will be posted on our website, and significant changes will be communicated via email or website notice.

12. Contact Us

For questions, complaints, or to exercise your data protection rights, please contact:
Circuitra Limited
22 Evesham Avenue, Penwortham, Preston, PR1 9NU
Email: info@circuitra.click

If you are unsatisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO):
ICO Website: www.ico.org.uk
Phone: 0303 123 1113